Ordering process

What happens after I place an order?

After you place an order on flexibarrier.com, you’ll receive an order confirmation within one business day. It includes the estimated dispatch date and contact details for your sales representative. Please check all details carefully.

Credit check: before confirming your order we may carry out a credit assessment (mainly for business accounts). If not approved, we will offer prepayment as an alternative.

Prices & payment

Prices are shown in the selected currency and normally exclude VAT unless otherwise stated. VAT, delivery and any duties/taxes (if applicable) are shown at checkout.

Payment methods

• Credit/debit card
• Bank transfer
• Invoice (where offered)
• Other methods made available at checkout

Invoice

Invoices are due in full within 30 days of the invoice date (or as stated on the invoice). Goods remain the property of Snelder Gruppen AB until paid in full.

Late payment interest

Late payments may accrue interest at 8% per annum.

Shipping & delivery

Shipping costs

You can view shipping and packing costs in your cart on flexibarrier.com. Standard rates apply for our service area. A minimum shipping fee may apply. Please contact us with any questions.

Lead times

• Stock items: dispatch typically within 2–3 business days
• Made-to-order items: approximately 14 business days

Delivery

• Carrier: typically DPD or equivalent
• Delivery Mon–Fri, 08:00–17:00 (street level/ground floor)
• Part deliveries may occur to speed up fulfilment

If you prefer to use your own carrier account, please provide all required details in your order notes or reply to the order confirmation.

Transit insurance

All consignments shipped under our freight agreement are insured. If shipping on the customer’s own account, our insurance does not apply.

Your responsibility on delivery

• Inspect your order immediately upon receipt for visible damage, missing, or incorrect items.
• Sign the delivery note in the driver’s presence.
• Record any discrepancies on the delivery note.
• Notify us within 7 days of delivery if anything is missing, damaged, or incorrect.

If things go wrong

Transit damage

Please contact us if your shipment was damaged in transit. Always follow the inspection steps outlined above.

Warranty information

All Flexibarrier products carry a 3-year warranty against functional and manufacturing defects from the order date.

Returns

Consumers have a 14-day right of withdrawal (UK/EU) unless an exception applies (e.g., custom-made items). Returns must be unused, complete, and in the original packaging. The buyer arranges and pays return shipping unless we agree otherwise.

Liability & warranty conditions

Snelder Gruppen AB is not liable for loss of revenue or other costs beyond the value of the goods supplied. The limited warranties do not cover products that were incorrectly stored or installed, misused, abused, altered, or cleaned with unsuitable methods or agents. Normal wear and tear, cuts, scratches, impact or accidental damage are not covered. Consequential or incidental damages are excluded.

Exclusions

We accept no responsibility for typographical errors, mistakes, or other deficiencies on the website or in its content to the maximum extent permitted by law. Colours shown online may differ from actual colours.

Delivery delays

If delivery is delayed, you may cancel your order. Loss of revenue is not compensated.

Discounts & special offers

We regularly run promotions. These are single-use and not combinable with other discounts or offers.

Terms & Conditions (T&Cs)

These T&Cs apply to all contracts concluded via the online shop “flexibarrier.com”. The seller is Snelder Gruppen AB, trading as Flexibarrier.com. This document is available on our website and is provided with the contract confirmation for each order.

Formation of the contract

By completing checkout, the customer submits a binding offer. The contract is concluded only upon our separate acceptance. An automatic acknowledgement email does not constitute acceptance. Acceptance occurs either by separate email or by dispatch of the goods, no later than five business days after the order is received. Where prepayment is agreed, the contract is formed upon receipt of payment. We may reject any order at our discretion.

Checkout, payment & returns

Selected items are placed in the cart, where shipping costs and the order total are displayed. You can remove lines or empty the cart. A binding order is placed after entering the required personal details and clicking “Pay now”.

Right to cancel (Consumers – UK/EU)

(If you wish to cancel the contract, please complete and return this form.)

To Flexibarrier.com / Snelder Gruppen AB
E-mail: info@flexibarrier.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /
for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate
      

Governing law & jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. Consumers may also bring claims in their country of residence where required by law; mandatory consumer protections remain unaffected.

Online dispute resolution

The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr